Frequently Asked Questions (FAQs)
Last Updated: 19 August 2026Welcome to VinylXStudio. Here are answers to some of the most common questions about our products, orders, payments, shipping and exchanges.
About VinylXStudio
1. What does VinylXStudio sell?
VinylXStudio specialises in music products including vinyl records, cassettes, CDs and collectible music releases.
Our catalogue may include vintage, pre-owned, collectible, classic and other music products.
2. Are the products authentic?
VinylXStudio makes reasonable efforts to source, verify and inspect products before dispatch.
Where relevant, product listings may include information about the pressing, edition, condition and other product details.
Customers should always review the individual product listing before placing an order.
3. Are the records new or used?
Product condition can vary depending on the individual item.
Some products may be vintage, pre-owned or collectible. Please check the individual product description and condition information before purchasing.
Vintage products may naturally show signs of age or previous use.
Orders
4. Do I need to create an account to place an order?
No. You do not need to create a customer account to purchase products from VinylXStudio.
5. Can I place an order by phone or WhatsApp?
Orders should preferably be placed through the VinylXStudio website so that the product, price, delivery information and order details are properly recorded.
For assistance, you can contact us at:
- Email: support@vinylxstudio.com
- Phone: 8882411763
6. How can I track my order?
Once your order is dispatched, tracking information may be provided through the applicable courier service or order communication.
You can also use the order-tracking facility available on the website where applicable.
Payments
7. Which payment method do you use?
Online payments are processed through Razorpay or the applicable payment system available at checkout.
8. Is Cash on Delivery available?
No. Cash on Delivery (COD) is currently not available.
Orders must be paid online through the available payment method at checkout.
9. Is online payment secure?
Payments are processed through the applicable payment gateway, including Razorpay.
VinylXStudio does not intend to directly store your complete card or banking credentials.
Shipping
10. Where do you deliver?
VinylXStudio currently delivers orders within India only.
11. How quickly will my order be dispatched?
Orders are generally dispatched within 1–2 working days after successful order confirmation, subject to product availability and other circumstances.
12. How long does delivery take?
Delivery time depends on the destination state/city and the courier partner handling the shipment.
Actual delivery times can vary because of courier operations, weather, holidays, serviceability and other circumstances.
13. Can I change my delivery address after placing an order?
Please contact us as soon as possible if you entered an incorrect address.
Once an order has been processed or dispatched, changing the delivery address may not be possible.
Customers are responsible for providing accurate delivery information at checkout.
Exchange / Damage During Transit
14. Do you offer returns?
VinylXStudio’s exchange/return rights are governed by the separate Exchange Policy and applicable law.
VinylXStudio does not generally accept returns simply because a customer changes their mind or does not want the product after purchase.
Please read the Exchange Policy before ordering.
15. Do you offer exchanges?
Exchange is available only in circumstances covered by the VinylXStudio Exchange Policy.
In particular, eligible exchanges may apply where the product is damaged during transit, subject to the conditions and evidence requirements stated in the Exchange Policy.
16. What should I do if my record arrives damaged?
If your product appears to have been damaged during transit:
- Do not discard the packaging.
- Record the complete unboxing process.
- Make sure the video is continuous and unedited.
- Contact VinylXStudio within the required 24-hour reporting period.
- Provide the information and evidence required under the Exchange Policy.
Your request will then be reviewed according to the Exchange Policy.
17. Is an unboxing video really required?
Yes.
For transit-damage exchange claims, the unboxing video requirement stated in the Exchange Policy is mandatory.
The video must be a complete, continuous and uncut/unedited recording of the unboxing process.
18. What happens if I do not record an unboxing video?
If the Exchange Policy requires an unboxing video and you do not record one, VinylXStudio may not be able to verify when or how the damage occurred.
Therefore, the exchange request may be declined.
19. What if my unboxing video has been cut or edited?
A cut, edited or interrupted video may not satisfy the unboxing-video requirement.
VinylXStudio reserves the right to decline an exchange request where the required continuous and unedited evidence has not been provided.
20. How much time do I have to report transit damage?
Transit damage must be reported within 24 hours of delivery, subject to the requirements of the Exchange Policy.
Claims submitted after the applicable period may be declined unless otherwise required by applicable law.
21. Can I request an exchange because I changed my mind?
Generally, no.
VinylXStudio’s exchange process is primarily for eligible situations covered by the Exchange Policy, such as qualifying transit damage.
A change of mind, personal preference or simply not wanting the product does not ordinarily qualify for an exchange.
22. Can I exchange a vintage or pre-owned record?
Eligibility depends on the individual product and the circumstances described in the Exchange Policy.
Normal age-related characteristics of vintage or pre-owned products should not automatically be treated as transit damage.
Please read the product description carefully before purchasing.
23. Who decides whether an exchange request is eligible?
VinylXStudio reviews exchange requests against the applicable Exchange Policy and the evidence provided by the customer.
A request that does not satisfy the policy requirements may be declined.
24. Why is the unboxing video required?
The unboxing video helps establish the condition of the package and product at the moment it is received and opened.
It helps protect both customers and VinylXStudio from disputes and fraudulent or unverifiable damage claims.
Product Condition
25. Will a vintage record look exactly like the product photograph?
Not necessarily.
Vintage and collectible products can have individual characteristics and may differ slightly from photographs because of lighting, photography, screen settings or minor physical variations.
Always refer to the product description and condition information.
26. Can vintage records have signs of age?
Yes.
Depending on the individual product, vintage records, sleeves, covers and other components may have signs associated with age or previous ownership.
Relevant condition information should be checked before purchasing.
Customer Support
27. How can I contact VinylXStudio?
You can contact us through:
- Email: support@vinylxstudio.com
- Phone: 8882411763
28. When should I contact customer support about an order?
You can contact us if you need assistance with:
- Order information
- Payment issues
- Shipping/tracking
- Product questions
- Transit-damage exchange requests
- Other website or order-related concerns
For transit-damage claims, remember that the Exchange Policy requires the issue to be reported within the applicable 24-hour period.
Newsletter & Promotions
29. Will I receive promotional emails?
Only if you subscribe to our newsletter or otherwise provide the required permission/consent where applicable.
Newsletter communications may include new arrivals, product updates, offers and other VinylXStudio news.
30. Can I unsubscribe?
Yes.
You can unsubscribe from promotional email communications using the unsubscribe option included in the relevant email or by contacting us.
Privacy
31. What information does VinylXStudio collect?
Depending on your interaction with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Order information
- Website usage and analytics information
Please see our Privacy Policy for complete information.
32. Does VinylXStudio use Google Analytics?
Yes.
We use Google Analytics to understand website traffic and visitor behaviour and to improve the website and customer experience.
33. Does VinylXStudio use Meta Pixel?
VinylXStudio may use Meta Pixel and related technologies for advertising measurement, website activity analysis and marketing purposes.
Please see our Privacy Policy for more information.
Important
34. Where can I read the Exchange Policy?
Please refer to the separate Exchange Policy available on the VinylXStudio website.
The Exchange Policy contains the detailed requirements applicable to exchange requests.
If there is a conflict between a general FAQ answer and the detailed Exchange Policy, the applicable Exchange Policy and mandatory legal rights will govern.
35. What if I have a question that is not answered here?
Please contact us:
VinylXStudio
Sukhdev Vihar, Okhla
New Delhi – 110025, India
- Email: support@vinylxstudio.com
- Phone: 8882411763
We will be happy to assist you.
