Exchange & Return Policy

At Vinylxstudio, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Contact Information

If you receive a damaged, defective, or incorrect product, please contact our Customer Support Team within 24 hours of delivery.

• Phone: +91 88824 11763, +91 97172 97546
• Email: support@vinylxstudio.com

2. Eligibility for Returns

Returns are accepted only under the following circumstances:

• The product was damaged during courier transit.
• You received a defective product.
• You received a product different from the one you ordered.
• Returns will not be accepted for any other reason unless approved by Vinylxstudio.

3. Return Verification Process

To initiate a return request:

• Contact our Customer Support Team within 24 hours of delivery.
• Record a clear video without cut showing:
  • The unopened package
  • The shipping label.
  • The damaged product.
• Send the video and supporting photographs to support@vinylxstudio.com. & Whatsapp on Phone: +91 88824 11763
• All return requests are subject to verification by Vinylxstudio.

If our inspection confirms that:

• the returned product is the same product originally shipped by us, and
• the damage occurred during courier transit or the product was incorrectly supplied,
• we will approve the return and arrange a replacement or refund, as applicable.

If the inspection determines that:

• the product has been damaged after delivery,
• the product has been used,
• the returned item is different from the one originally shipped, or
• the claim is found to be false or misleading, if the video found cut and crop and edited
• the return request will be rejected. In such cases, the customer shall be responsible for all return shipping charges and any related costs. Vinylxstudio shall not be liable for any loss, damage, or expenses arising from such claims.

4. Return Conditions

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted within 24 hours of delivery.
• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All original accessories, labels, barcode stickers, invoices, must be included.
• The product must be securely packed to prevent further damage during transit.

5. Pickup & Return Shipping

Where available, Vinylxstudio will arrange pickup through its logistics partner.

If pickup is unavailable in your location, you will be requested to ship the product through a reputed courier service within 2 business day of receiving our instructions.

Courier charges, where applicable and approved by Vinylxstudio, will be reimbursed after verification.

6. Inspection & Approval

Every returned product undergoes a quality inspection.

Vinylxstudio reserves the right to approve or reject any return request after completing the verification process.

Our decision regarding the validity of a return claim shall be final.

7. Refund Policy

Once the returned product has been inspected and approved, the refund will be processed using the original payment method.

• Online Payments: Refunds will be processed within 7–21 working days.
• The refund timeline may vary depending on your bank or payment provider.

9. Promo Codes

Promo codes, discount coupons, and promotional offers are non-refundable once used, even if the order is cancelled by the customer or by Vinylxstudio.

10. False or Fraudulent Claims

Vinylxstudio reserves the right to reject any return request that is false, fraudulent, or misleading.

Customers submitting fraudulent claims may be held responsible for all associated costs, including shipping, handling, inspection charges, and any legal expenses incurred by Vinylxstudio.

11. Limitation of Liability

Vinylxstudio shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of any product purchased through our website.

Our liability, if any, shall be limited to the amount paid by the customer for the product.